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Privacy Policy
Spinogambino Casino holds a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/1126/0521, and publishes KYC, AML and Fairness & RNG Testing policy pages on-site.
Information we may collect
When you browse the website, register an account or use casino services, Spinogambino Casino may handle different types of information. The information collected depends on how you interact with the website, which services you use and what is required to meet security and legal obligations.
Account and contact details
This may include your name, date of birth, country of residence, username, password, email address and other details provided when an account is created or updated. We may also record information supplied when you contact customer support, submit a request, report a technical issue or otherwise communicate with us.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source of funds or other information reasonably needed for account security, anti-fraud checks and compliance processes. Verification information should be accurate, current and supplied only through the channels provided for that purpose.
Payment and transaction records
We may record deposits, withdrawals, wagers, gaming activity, account balances, payment method details and related transaction information. Where payments are processed by a third party, that provider may handle payment information under its own privacy terms. We may receive enough information to confirm, administer and reconcile a transaction without necessarily receiving the complete details of a payment instrument.
Technical, device and cookie data
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and information about how the website is used. We may also use cookies and similar technologies to remember preferences, support account functions, understand website performance and help protect the website from misuse.
How we use information
Personal information is used only for legitimate business, service, security and compliance purposes connected with operating the website. Depending on the circumstances, we may use information to:
- Create, maintain and administer your player account.
- Provide casino services, process account activity and support transactions.
- Confirm identity, age, location, account ownership and eligibility.
- Carry out verification, risk assessment, anti-fraud and anti-money-laundering checks.
- Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
- Respond to questions, complaints, support requests and technical problems.
- Communicate with you about your account, service notices, security matters and important changes.
- Personalise or improve website content, functionality, performance and user experience.
- Send marketing communications where permitted and where you have provided the necessary consent or otherwise have a lawful basis to receive them.
- Meet applicable legal, regulatory, tax, accounting, audit and reporting requirements.
- Establish, exercise or defend legal rights and protect the interests, safety and security of players, the website and relevant service providers.
We do not use personal information for purposes that are incompatible with the reason it was collected without an appropriate basis or further explanation. Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Sharing information
Information may be shared where necessary with service providers that help operate the website, provide hosting, process payments, perform identity or security checks, deliver customer support, analyse website performance or assist with legal and compliance activities. These providers may access only the information reasonably required for their services and are expected to handle it securely.
Information may also be disclosed when required or permitted by law, in response to a valid legal request, to prevent fraud or other harm, or to protect the rights, property and safety of Spinogambino Casino, its players or other persons. We do not sell personal information as part of ordinary website operations.
Cookies, security and retention
Cookies
Cookies are small text files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as maintaining a session, remembering settings or supporting account security. Other cookies may help us understand website use, measure performance or improve relevant content. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work as intended.
Keeping information secure
We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
How long information is kept
We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and record keeping. Some records must be kept for a period required by law even after an account is closed. Retention may also depend on the type of information, the reason it was collected and whether a matter remains open. When retention is no longer required, information will be deleted, anonymised or securely disposed of where practicable.
Third-party websites
The website may contain links, integrations or payment options provided by third parties. Those services may have separate privacy policies and terms. We encourage you to review the relevant information before providing personal details. This policy applies to information handled through Spinogambino Casino services and does not control the privacy practices of independent third parties.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about our handling of your data.
To exercise your data rights, contact support@spinogambinocasino.top. Please explain your request clearly and provide enough information for us to identify the relevant account and understand what you are asking. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps protect accounts and prevents information from being disclosed to the wrong person.
- Access: ask for a copy of personal information held about you, subject to applicable exceptions.
- Correction: ask us to update information that is inaccurate, incomplete or out of date.
- Deletion: ask us to remove personal information where there is no continuing reason or legal requirement to retain it.
- Marketing consent: withdraw consent to marketing messages at any time by contacting support@spinogambinocasino.top or using an unsubscribe option included in a message where available.
A deletion request may not apply to every record. For example, some information may need to be retained for legal, security, dispute resolution, accounting or responsible service purposes. If we cannot complete a request in full, we will aim to explain the reason in general terms. Withdrawing marketing consent does not affect account, service, security or legally required communications.
Changes to this policy
This Privacy Policy may be updated when website practices, technology, service arrangements or legal requirements change. The revised version will be made available on the website, together with an updated effective date where appropriate. We encourage players to review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any rights or notices required by applicable law.